Frequently asked questions

We do not own any of the holiday homes. All holiday homes advertised on our website are owned by other people.

If you choose to use our online booking platform then a small booking fee is added to your booking. If you arrange a booking outside of the booking platform then you will not be charged a booking fee by us.

As we do not own any holiday homes or operate any holiday parks we are unable to guarantee any aspect of a booking. When you make an enquiry or booking request it is passed directly to the holiday home owner. ukcaravans4hire.com does not take any further part in the booking process. It becomes a private matter between you and the holiday home owner. Please see our Terms & Conditions for further information. If you wish to submit a complaint about a holiday home that is advertised on this website please visit the Complaints

You may be offered the option to purchase travel insurance or accidental damage insurance with an insurance provider when you make a booking. Please read the product information and policy documents provided before purchasing insurance.

Each holiday home owner has their own letting preferences, plus any specific holiday park rules must also be adhered to. If you use our Advanced Search feature we will be able to match your specific search criteria with any available holiday homes.

The reference to Groups generally applies to 3 or more persons of the same sex wanting to hire a single caravan. In the vast majority of cases the advertisers on ukcaravans4hire.com have to follow the holiday park rules set by Haven, Parkdean Resorts, etc. Most holiday parks in the UK do not allow single sex groups to occupy a single caravan, this is primarily to deter stag and hen parties. This rule does not prevent same sex couples from hiring a caravan. Some discretion may also be given in certain circumstances such as a Grandmother, Mother and Daughter wishing to holiday together. If you are in any doubt please contact the person advertising the caravan about your circumstances and they will be happy to give you clarification on your individual situation.

You are able to place any relevant information on to your webpage listing as long as it doesn't breach the supplier terms. You will have 24/7 access to the owner members area where you will be able to make instant updates as often as you like. We generally find the more information you place on the advert then the more enquiries and bookings it will generate.

Enquiries and booking requests are sent direct to the email address you register with us. 

Your very own web page listing containing almost unlimited text, upto 20 photos, enquiry form, location map, plus optional features such as availability calendar, instant bookings, review feature & much more. Your advert will be optimised by our team so it can achieve the best placement possible in search engines (Google, Yahoo, etc).

When a visitor uses the ukcaravans4hire search feature we display all listings that match the search criteria in a particular order by default on the search results page. A visitor will first see listings registered with the commission option, then listings not registered with the commission option but using the booking platform and finally, the listing-only option. If the visitor chooses to sort the results (eg, sort by price), then this priority listing order will not be applicable. Your listing will also receive visitors directl from search engines, or from people simply browsing the website, therefore we're confident it will always generate enquiries/bookings for you wherever it appears in the ukcaravans4hire search results.

Please feel free to update as often as possible. Either use the owner members area or email us the necessary updates and we will perform them for you.

In recent years, we have invested significantly in our website and marketing to enable us to significantly grow the volume of guests looking to make bookings with our owners. Feedback has told us time and again that driving bookings is important to you. This level of investment is simply not sustainable, with the costs of acquiring and processing bookings on an annual fee of £99. We are transitioning to a commission-only model, which enables us to continue investing in the business and to drive further growth in bookings for our owners.

The commission is calculated as a percentage of the rental cost plus extras e.g. linen or pet charges. The commission rate is 10%, on which VAT is liable. For example, on a £500 total booking value, the commission is £50 (10%) plus £10 VAT (20% of the total commission value) and will be deducted from your payout. That's £60 in total. Your pay-out would be £440 which would be processed to your account the day after the guest checks in.

Any existing bookings made via our platform remain unaffected, and pay-outs will continue to be settled in full. Once the switch over to the commission model is complete, the commission will only be deducted from new bookings that we secure for you.

We offer our guest a Payment Protection policy, which provides peace of mind that if the holiday home is not accessible upon their arrival and they are unable to make alternative arrangements for a holiday, their money is safe and is returned to them without delay (you can find more information on this here). Your pay-out is, therefore, processed the next working day after the guest's check-in date. So if this is a Friday, the pay-out will be processed on the Monday, and if the Monday is a Bank Holiday, it will be processed on the Tuesday.

Our most recent survey of guests revealed that 91% said they would prefer to pay online, with the security of our Payment Protection Policy, rather than by cash or a bank transfer. All commissionable bookings are submitted online using our booking platform and are payable online by the guest. You will still be able to block out dates on your availability calendar for bookings for family and friends, or for your returning guests who approach you outside of our booking platform. However, all booking requests placed online may only be paid for through the online payment system.

For online bookings, we manage the payment process and we handle the security bond, in addition to collecting the payment from our guests and subsequently sending it to you. The owner is responsible for handling everything else related to the holiday such as key handover, check-in details, any booking or service questions such as site passes, etc... You retain control over the booking and communications with the guests.

No, the commission is only charged on accommodation and any extras such as linen and accepting pets. The security bond is refunded to the guest 5 days after the departure date unless you make a claim. If you need to make a claim, you can do this within the booking details section of your owner portal, within 5 days of the guest departure date. You will be paid out immediately and any remaining funds will be returned to the guest.

Please contact our Customer Service Team on 0330 390 4333 or via our contact us page